storeline web store FAQ section

We are a customer oriented business, our main goal and priority is to provide the best customer service and product selection. Your comments or suggestions, will help us provide the level of service, knowledge and attitude you should expect from STORELINE.NET. You can email us or call us. We can then forward your comments to the District Manager and Store Manager of the store concerned or you may call 310-601-7171

Once you place an order, we will send you a personalized email within one business day and provide you with an order confirmation number. When your order is shipped, you will receive a shipment confirmation email with the shipping carrier tracking number, if available. You can always contact us at 310-601-7171 if you have any questions concerning your order

All charges are shipped using the United States Postal Service or in some cases, UPS. Shipping cost is calculated based on your zip code. You have the power to ship your product any way you wish.

Everything you purchase and we carry is imported from several different Central American countries. STORELINE.NET is proud of our involvement in helping build a better community by giving back to those native craftsmen and women, and make their community a much better place to live and work. As part of our commitment to giving, each and every day, we are committed to provide help and assistance to these small manufacturers to make sure they have a better standard of living. We do not, under any circumnstance, hire or promote to hire child labor of any kind, and do not or refuse to do business with manufacturers who do so.

Email us, or call us, and give us as much information about the item as you can, pictures, description, etc; and we will do our best to find it for you and ultimately bring it to your door.

We will provide an exchange or refund in the original form of payment within 7 days of purchase. Merchandise returns older than 7 days will be exchanged or issued as a store credit for the current selling price. All sales final on merchandise sold “As-Is” or with a damage discount. Shipping, delivery, and handling fees are non-refundable. If your product arrives damaged, we will place an insurance claim against carrier and proceed to make arrangements to ship a new one, only after original product has been returned to us by you. You will be reimbursed for shipping cost back to us.

We will only accept credit card payments through our processor, Google. Your purchase not only will be protected, but you get faster delivery.

All materials contained on this Site are subject to the ownership rights of STORELINE.NET and its vendors. This Site also contains trademarks of STORELINE.NET protected under United States and International Trademarks laws. Use of such marks without our written permission is strictly prohibited.